OBeer Careers

We’re looking for some creative people who think outside the box. People who look for a better way to do things everyday and aren’t satisfied with being stuck in the “old ways” of doing things.

Current Openings:

The Role:

We are seeking a locally motivated and enthusiastic addition to our Sales team. The Sales Development Rep will focus on driving revenue growth by generating new business opportunities. This role will manage a high volume of available leads to increase pipeline growth across a wide variety of industries and applications by leveraging advanced phone qualifications skills as well as product, service, industry and workflow knowledge of our business. Working with technical end users and key purchasing contacts, the ideal candidate will create new opportunities that allow sales representatives to nurture the sales cycle and achieve individual and/or team specific goals.

The Responsibilities:

  • Achieve or exceed monthly targets and quota of qualified opportunities with revenue
  • Respond to inbound web inquiries and help improve sales efficiency targets
  • Fully qualify marketing and sales leads to support prospecting initiatives and campaign assignments
  • Successfully pursue new customers through outbound calling strategies
  • Prioritize and manage the lead queue volume effectively to maximize new sales opportunities
  • Assign qualified opportunities to appropriate sales representatives by capturing all relevant customer information and sales activities into CRM system to advance sales cycle
  • Collaborate with peers to ensure customer responsiveness and attainment of goals

The Qualifications:

  • A bachelor’s degree is required
  • Demonstrated success understanding business objectives
  • Must be customer focused and highly responsive
  • Exceptional verbal and written communication skills and high level of attention to detail
  • Experience working in fast-paced, disciplined, process-driven, sales and/or marketing environment
  • Completion of sales skills and/or phone skills training is preferred
  • Strong time management and prioritization skills
  • Proficient working with a CRM system to facilitate lead qualifications and advancement of sales cycle

The Compensation & Benefits:

  • 8 paid holidays & 15 accrued PTO days per year
  • 100% paid employee medical & dental benefits, 50% for dependents
  • 401K program with 3% employer matching
  • Exciting & fun cultural environment
  • Happy hour Friday’s at 4PM with beer and games

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Description:

Orchestra Software is seeking a highly-motivated Sales Operations Analyst to assist in the development and facilitation of the company’s internal sale’s operational support needs. This position will be responsible for bridging the gap between sales, and many other internal teams by partnering with the sales, customer success, client services and finance departments to implement front end processes and develop controls for improving and streamlining our overall sales order management process. This key position is responsible for the day-to-day management of all data flowing in and out of the Company’s internal CRM system, Salesforce, which is integrated with other internal tools and systems.  In addition, there will be a number of administrative support tasks including maintaining a repository of customer references and supporting proposal development. The ideal candidate for this position will also be an advanced or expert level user of Salesforce, comfortable with providing ongoing systems maintenance, process refinement, and ensuring high levels of data integrity.

This position is tasked with ensuring that Orchestra’s sales organization is constantly improving in efficiency and effectiveness to meet and exceed client expectations and internal acquisition targets. The sales operations analyst takes a “big picture” view of the entire customer journey through the complete sales cycle from lead generation to contracting and ensures proper handoffs to subsequent teams. This right candidate for this position is a dedicated professional willing to assume ownership in a collaborative approach to optimizing processes, tools, internal platforms and cross-functional communications, assisting the VP of Sales and Marketing in leading a more successful and efficient team. This unique position will interface with leaders and stakeholders across a large portion of the organization and will provide the successful candidate significant opportunities to grow along with the Company and reports directly to the VP of Sales and Marketing.

Essential Duties & Responsibilities:

  • Own the internal sales to accounting interface by responding to internal and external customer inquiries timely and with professionalism in a highly customer-centric manner.
  • Manage and assume administration permissions of the Company’s internal CRM system, Salesforce, including but not limited to administering user access, permissions, system architecture, vendor relationships and report/dashboard development.
  • Maintain the data integrity and maximize the value of lead and contact sources in Company’s Salesforce CRM and other internal systems.
  • Assess, recommend and implement sales technology stack additions that increase productivity and efficiency.
  • Administer Orchestra’s internal sales processes; investigate, develop and execute plans to resolve pain points and bottlenecks and streamline or eliminate manual processes and hand-offs.
  • Ensure adherence to the internal processes and policies and collaborate with the appropriate stakeholders to achieve consistent follow-through.
  • Maintain and update sales process documentation and facilitate training for the sales team and other essential stakeholders.
  • Produce daily, weekly, monthly and quarterly reports on sales metrics including but not limited to sales effectiveness, competitive win/loss results, opportunity source and other key sales & marketing metrics.
  • Support the sales and marketing team in the creation of sales proposals by providing market and target research.
  • Assist sales leadership in defining, segmenting and targeting Orchestra’s total addressable market and ideal customer profile.
  • Collaborate with the Company’s leaders and stakeholders in commission structure planning, reporting and administration.

Company Culture Competencies

  • Customer First – Engages with the customers, both internal and external, and places their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.
  • Teamwork – Identifies opportunities to build strategic partnerships with individuals in other areas of the business in an effort to achieve business goals; identifies opportunities for high trust teamwork through analysis of business needs and relationships that may enhance success; develops the departments teamwork through information exchange, clarification of the benefits and definition of teamwork.
  • Authenticity – Shares thoughts and opinions even when they may be unpopular; delivers both positive and negative, timely feedback to others that is actionable; holds self and others accountable for their actions; comfortable taking negative action with direct reports when necessary.
  • Continuous Improvement – Updates one’s self just like they would their software. Provides support and direction towards the development of individuals’ knowledge and skills to effectively facilitate their accomplishment of both current and future responsibilities; partners with individuals on identifying and setting development goals; helps to identify development opportunities as part of the plan; provides continuous feedback on performance and progress and assists in the adjustment of development plans.
  • Integrity – Does the right thing, always. Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions; chooses fair and effective courses of action consistent with available information; considers the broad business impact of decisions being made rather than any short-term benefit.

Core Competencies

  • Enjoys working in a high-performance business environment with customer interaction, deadlines, and high value work.
  • Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things. Enjoys exploring new technology to seek improvements.
  • Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback.
  • Effectively presents and explains information to various group sizes and levels of knowledge.
  • Enthusiastically collaborates with co-workers to share ideas and opinions about improving processes, services, and customer experience.
  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Required Skills & Qualifications:

  • A bachelor’s degree with administrator certification or equivalent experience.
  • Salesforce CRM experience, preferably with administrator certification and SaaS application.
  • Three years of experience in sales operations, marketing or other such sales support role.
  • Advanced level or above proficiency with Salesforce CRM software.
  • Able to understand and explain business models and ROI analysis.
  • Knowledge of SaaS metrics and craft beverage ecosystem is highly desirable.
  • Experience with ERP software sales and marketing has significant advantage.
  • Experience in an organization delivering B2B software sales preferred.

About Orchestra Software

Orchestra Software is an enterprise software company in Beaverton, OR that creates industry vertical software that enables our customers to manage all aspects of their business in one system. Orchestra Software is made up of a dynamic, high performing team of creative people that love what we do and we work hard at it. We are software developers, business consultants, support techs, and sales/marketing experts all focused on helping our customers run their companies better.

Orchestra Software’s flagship solutions are OrchestratedBEER, the industry leading ERP solution for the craft brewery market, and OrchestratedFUEL, the most feature rich ERP solution for the downstream petroleum industry.

Orchestra Software is an SAP Gold Partner and recently listed at number 704 on the Inc. 5000, Orchestra Software is among the fastest-growing private companies in in America for 2014.

To apply please send resumes to HR@orchestrasoftware.com

The Role:

We are seeking a local customer service and tech savvy professional to assist our craft brewery and distillery customers. The Support Tech 1 is a well-organized, self-directed team player and able to maintain professionalism at all times. This person is capable of effectively interfacing with the customer, quickly and accurately deciphering the customers’ needs and is proficient in critical thinking and problem solving. The Support Tech 1 enjoys exploring new technologies, tools and processes and contributes to continuous improvement for the betterment of the Company and its customers.

The Responsibilities:

  • Provide exceptional customer service for business-to-business customers, including clear explanations of complex technology issues.
  • Troubleshoot using various administrative tools and online resources for customer questions.
  • Document customer interactions and problem resolution via the company’s internal systems.
  • Establish priorities, work independently, and proceed with objectives without supervision.
  • Handle and resolve recurring problems, including escalation as needed when required.
  • Occasional on-call support calls on evenings or weekends

Competencies:

  • Enjoys working in a high-performance business environment with customer interaction, deadlines, and high value work.
  • Outstanding customer service skills and dedication to customer satisfaction.
  • Good telephone presence, including the ability to maintain patience and composure in difficult customer situations.
  • Strong analytical and problem-solving ability.
  • Effectively explains information to individuals with various levels of knowledge.
  • Enthusiastically collaborates with co-workers to share ideas and opinions about improving processes, services, and customer experience.
  • Adapts effortlessly to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Qualifications:

  • Bachelor’s degree or relevant experience and certifications required.
  • Minimum of 2-years’ experience providing business-to-business customer service, preferably in a technology related field.
  • Minimum of 2-years’ experience with ERP/accounting system (SAP Business One).
  • Accounting software technical support focused on technical problem solving and customer service.
  • Familiarity with a CRM and/or ticketing system (ideally Zendesk) to accurately document all interactions.
  • Basic understanding of networking and system administration.
  • Strong, effective interpersonal skills demonstrated through excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably.
  • Impeccable communication and organizational skills: can multi-task and handle shifting priorities.
  • Ability to work autonomously as well as in a team environment.

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Apply

Send resume to: HR@orchestrasoftware.com