Orchestrate Services University: Go-Live!
Cue the Pomp and Circumstance! It’s finally Go-Live week at Orchestrated. Implementation is an extended process built to set breweries up for success and help them utilize the software to the fullest. After 8 weeks of one-on-one calls and setting up a custom database, our breweries are finally going live and able to use the software in their day-to-day operations.
Six Orchestra employees followed Common Bond, Spiral Brewery, Mantra Artisan Ales and Temperance Brewing as they went through the process, completing the same training that any brewery going through implementation would complete.
Orchestrated Services University was created to help everyone at Orchestra understand what breweries go through when implementing our software. Orchestrated is a brewery’s single source of the truth. It allows you to dive deeper into reports about your business that just aren’t available for breweries that don’t have accounting built into the software.
When a brewery “goes live” on Orchestrated, it’s always a big genuine moment in the office, because of Services University we all understand the effort and dedication that went into bringing a brewery like Common Bond to the go-live point. #OServicesU helps us better understand the wants and needs of a customer. It puts employees in the customers shoes, so no matter what department we might be in, we truly understand how Orchestrated makes a difference, and how we can continually improve.
The 8 weeks of implementation have gone fast, and our breweries in the February go-live class will have two additional months of support with their consultant, to handle any questions that may come up along the way. As we wrap up this #OServicesU series, be sure to give our breweries in this class a follow or stop in for a pint if you happen to be in their area!