A: All of our support staff are located in our Oregon headquarters and work with breweries on a daily basis, we do not outsource customer support. All users have free access to unlimited online ticketing for support, OrchestratedBEER User Forum, and eLearning website for assistance. After full training and stabilization, we have additional options for unlimited phone support. A support technician is on-call 24/7 in case of emergencies.