OBeer Careers

We’re looking for some creative people who think outside the box. People who look for a better way to do things everyday and aren’t satisfied with being stuck in the “old ways” of doing things. We’re looking for problem solvers, forward thinkers and craft beer drinkers. Ok, you don’t HAVE to drink beer… but it’s a huge plus!

Current Openings:

The Role:

We are seeking a locally motivated and enthusiastic addition to our Sales team. The Sales Development Rep will focus on driving revenue growth by generating new business opportunities. This role will manage a high volume of available leads to increase pipeline growth across a wide variety of industries and applications by leveraging advanced phone qualifications skills as well as product, service, industry and workflow knowledge of our business. Working with technical end users and key purchasing contacts, the ideal candidate will create new opportunities that allow sales representatives to nurture the sales cycle and achieve individual and/or team specific goals.

The Responsibilities:

  • Achieve or exceed monthly targets and quota of qualified opportunities with revenue
  • Respond to inbound web inquiries and help improve sales efficiency targets
  • Fully qualify marketing and sales leads to support prospecting initiatives and campaign assignments
  • Successfully pursue new customers through outbound calling strategies
  • Prioritize and manage the lead queue volume effectively to maximize new sales opportunities
  • Assign qualified opportunities to appropriate sales representatives by capturing all relevant customer information and sales activities into CRM system to advance sales cycle
  • Collaborate with peers to ensure customer responsiveness and attainment of goals

The Qualifications:

  • A bachelor’s degree is required
  • Demonstrated success understanding business objectives
  • Must be customer focused and highly responsive
  • Exceptional verbal and written communication skills and high level of attention to detail
  • Experience working in fast-paced, disciplined, process-driven, sales and/or marketing environment
  • Completion of sales skills and/or phone skills training is preferred
  • Strong time management and prioritization skills
  • Proficient working with a CRM system to facilitate lead qualifications and advancement of sales cycle

The Compensation & Benefits:

  • Competitive base salary $36k, plus commissions and performance pay
  • 8 paid holidays & 15 accrued PTO days per year
  • 100% paid employee medical & dental benefits, 50% for dependents
  • 401K program with 3% employer matching
  • Exciting & fun cultural environment
  • Happy hour Friday’s at 4PM with beer and games

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

The Role:

We are seeking a local, customer service experienced professional to assist our craft brewery and distillery customers. The Support 1 Tech is a well-organized, self-directed team player and able to maintain professionalism during any situation. The Support 1 Tech remains open to others’ ideas, exhibits a willingness to try new things and enjoys exploring new technologies, tools, and processes. This person listens effectively, transmits information accurately and understandably, and actively seeks feedback. Being flexible to change that is for the betterment of the Company and Customer is key.

Responsibilities:

  • It is expected that you will provide exceptional customer service to internal and external clients, and will document customer interactions and problem resolution via the company’s internal systems.
  • You will be expected to use various administrative tools and online resources for troubleshooting and answering customer questions.
  • You will be expected to contribute ideas formally or informally to ensure both the team’s and your continued growth and learning.
  • You will be expected to attend training sessions and team meetings.
  • You must be willing to learn new technologies and applications.

Competencies:

  • Enjoys working in a very high-performance business environment with customer interaction, deadlines, and high value work.
  • Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things. Enjoys exploring new technologies, tools, and processes.
  • Outstanding customer service skills and dedication to customer satisfaction.
  • Good telephone presence, including the ability to maintain patience and composure in difficult customer situations.
  • Effectively explains information to individuals with various levels of knowledge.
  • Enthusiastically collaborates with co-workers to share ideas and opinions about improving processes, services, and customer experience.
  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
  • Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Strong analytical and problem-solving ability.
  • A very positive mental attitude and a ‘can do’ perspective is also critical to achieving success in this position and any position to which this position would lead.

Qualifications:

  • 4-year Bachelor’s degree in an Accounting or related field or equivalent experience and certifications
  • 2-years customer service experience
  • Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback.
  • Ability to manage time and prioritize customer requests while providing timely feedback
  • Must be well-organized, self-motivated, hardworking and dedicated, with a strong sense of accountability
  • Strong and effective interpersonal skills to handle various personality types
  • Patience and professional demeanor while communicating with customers, business partners and company staff
  • Ability to work independently and as a member of a team

Preferred:

  • Experience in accounting software technical support focused on technical problem solving and customer service
  • Understanding of Generally Accepted Accounting Practices (GAAP)
  • Knowledge of ERP/accounting systems (SAP, etc)
  • A love of craft beverages

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

To apply please send resumes to HR@orchestrasoftware.com